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Ordering
How do I register to order using the Internet?
If you are a current Edward Don & Company business customer and wish to
begin placing orders using Don.com, contact our Customer Service department at customerservice@don.com or 1-800-777-4366. If you
are not yet a customer and are a business located in the continental United
States, please contact us using the above number and request a new customer
packet. We are sorry, but we are not yet doing business directly with
consumers.
I forgot my password?
In the event that you forget your password, please contact the manager at your
particular location or
Contact Us.
How do I find what I am looking for?
There are thousands of items to choose from at don.com. If you know what you
are looking for, simply enter a description in the Search Catalog field at the
top of the screen. Once located you may mark this as a favorite so you won¹t
need to search again. Order Guides have been established for certain
customers for those most frequently ordered items. You can also look at your
Order History to see previously ordered items.
How do I pay?
You will be invoiced upon shipment of your order. Payment is due as indicated
on your invoice.
Is Sales Tax charged on my order?
Edward Don & Company charges sales tax on orders, based on the destination
of the order, in accordance with state and local laws. Don has a business
"presence" in most of the 48 states that we ship orders to; therefore, we are
required to charge sales tax based on the laws of that state.
I am out side the United States. Can I still plance an order?
Edward Don & Company has many customers outside of the United States. Due
to the many circumstances involved with international customers and orders
please contact us at customerservice@don.com or call 1-800-825-4366 for
information.
How can I track my order?
You can review the status of any order you have placed with Don. Simply click
on
Track Orders under the My Account heading located on your Home
Page.
Delivery
How will my order be shipped?
In most cases your order will be delivered from the nearest distribution center
on one of our familiar "Red and Yellow" trucks. In delivery areas located
outside of our local truck zone, depending on order size, your order will be
shipped by common carrier or a nationally recognized small parcel
carrier.
How long will it take to get my order? What are the shipping charges?
Your order will be processed overnight or the next business day. Once assembled
we will send an order and shipping confirmation that will give you the delivery
date. In most cases your order will be delivered to you on your next scheduled
delivery date in accordance with your program agreement with Don. Shipping
charges, if applicable, are calculated after your order has been assembled for
delivery and will appear on your invoice.
Can I change my delivery date?
To reschedule a delivery or request an emergency order please call
1-800-825-4366 and speak with a Customer Service representative.
Returns
What is your return policy?
Please read our detailed Returns Policy.
Website
Who do I contact if I am having problems with your web site?
We welcome your comments and feedback. Please contact webmaster@don.com.
Other
How do I find out about career opportunities at Edward Don & Company?
The Careers
tab on our Home Page lists job openings in our various facilities around the
country.
How do I contact Edward Don's corporate offices?
Our corporate offices are as follows:
Edward Don & Company
2500 S. Harlem Ave.
North Riverside, IL 60546-1473
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